PBX/Phone Operator
Benchmark Hospitality
Location: Westlake, TX
Salary: $17.35 per hour
Type: Full-Time | Permanent
About the Property
The PBX/Phone Operator role is based at the Deloitte Hotel & Conference Center, a private, high-end hotel and training center in Westlake, Texas. This exclusive property features:
- 800 single-occupancy rooms, expanding to 1,400 in October 2025.
- Three dining options, including a Starbucks.
- 105,000 sq. ft. of meeting spaces, including ballrooms, amphitheaters, and classrooms.
- On-site amenities like a fitness center, jogging trails, and sports fields.
- Professional clientele only—no weddings or social events.
Job Overview
The PBX/Phone Operator Agent ensures smooth communication processes for guests and staff while providing assistance with check-ins, luggage management, and guest services. Weekend availability is required for this full-time role.
Key Responsibilities
- Call Handling: Manage incoming/outgoing calls courteously and professionally.
- Service Requests: Input and track maintenance service tickets.
- Guest Assistance:
- Provide accurate information about hotel services.
- Create and organize guest name badges for group arrivals.
- Support front desk check-ins and luggage distribution.
- Maintain a positive and professional image in all interactions.
Qualifications
- Experience: Previous customer service or guest relations experience preferred.
- Skills:
- Basic knowledge of Microsoft Outlook, Excel, and Word.
- Strong communication and interpersonal skills.
- Personality: Friendly, outgoing, and enjoys interacting with people.
Compensation & Benefits
- Pay: $17.35 per hour.
- Holidays: Paid holidays starting immediately (10 per year).
- Time Off: Up to 14 vacation and sick days annually; property is closed most holidays.
- Health Benefits: Medical insurance eligibility within 30 days.
- Additional Perks:
- Employer-matching 401k.
- Tuition reimbursement.
- Free on-site parking and uniforms (laundered by the company).
- Complimentary lunch in the newly renovated employee café.
- Opportunities for career growth and transfers.
About Benchmark Hospitality
Benchmark Hospitality is part of Pyramid Global Hospitality, a company dedicated to fostering a supportive, diverse, and growth-oriented workplace. Known for its “People First” culture, Benchmark offers excellent employee development programs and a welcoming community.
Ready to Apply?
Step into a supportive and professional environment with plenty of room for growth and a strong commitment to employee well-being. This position is perfect for individuals who enjoy working in a dynamic, service-oriented role.